2win Terms and Conditions

1 General Provisions

These terms and conditions apply to all users of the 2win platform. By using the services provided through the 2win website, mobile application or any other channel, you agree to fully accept and comply with these terms.

These terms form a legally binding agreement. If you disagree with any part of them, please refrain from using any 2win services.

1.1 Applicability of Terms

These terms have been drawn up in accordance with the laws and regulations of Bangladesh. 2win services are only available to individuals who meet all the requirements set out in these terms. Minors or persons who are legally ineligible are prohibited from using this platform.

1.2 Language and Interpretation

These terms are written in Bengali. In the event of any inconsistency between versions in different languages, the Bengali version shall take precedence. If you have any questions about the terms, please contact the 2win support team.

2 Account Registration

A personal account is required to use 2win services. Each individual may operate only one account. Attempting to open more than one account under the same person's name may result in account cancellation.

2.1 Registration Requirements

The following information must be provided accurately to complete registration:

• Full legal name (as shown on the national ID card)
• Active mobile number (Bangladeshi number)
• Valid email address
• Date of birth (must be 21 years of age or older)

2.2 Accuracy of Information

All information provided at the time of registration must be completely true, accurate and up to date. If false or misleading information is provided, 2win reserves the right to close the account and confiscate any pending balance.

2.3 Account Security

Your login credentials must be kept strictly confidential. Sharing your password with anyone or allowing someone else to use your account is a violation of these terms. Any unauthorised access to your account must be reported to the 2win support team immediately.

3 Age Verification and Identity Confirmation

The minimum age to participate in any casino or betting activity on 2win is 21 years. Any person below this age is strictly prohibited from opening an account or using the services.

3.1 Required Documents

Any one of the following documents must be provided for identity verification:

• National ID card (NID) — both sides
• Valid passport
• Driving licence (with photo)

3.2 Address Verification

If required, a utility bill, bank statement or other official document may be requested as proof of current address. 2win may request additional information at any time for valid reasons.

4 Deposit and Withdrawal Policy

2win accepts bKash, Nagad, Rocket and bank transfers for transactions. Transactions are also possible through major commercial banks including Sonali Bank, Dutch-Bangla Bank and BRAC Bank.

4.1 Deposit Terms

• Minimum deposit amount: ৳300 (per method)
• Deposits must be made from a payment account registered in your own name
• Deposits through third parties are strictly prohibited
• Payments via cryptocurrency or unapproved methods are not accepted

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500
• Withdrawal processing generally takes between 10 and 45 minutes
• Withdrawals will only be sent to the same payment method used for the deposit
• Withdrawals may be placed on hold if identity verification has not been completed

4.3 Transaction Verification

2win is committed to preventing money laundering. Additional verification may be requested for any unusual transaction. Failure to provide the required information may result in the transaction being delayed or cancelled.

5 Bonuses and Promotional Offers

2win offers various bonuses and promotional offers. Each offer has its own specific terms that the user must fully understand.

5.1 Welcome Bonus

New members may receive a 100% bonus on their first deposit, up to ৳20,000. A 15x wagering requirement applies to this bonus — meaning the bonus amount must be wagered 15 times before any winnings from the bonus can be withdrawn.

5.2 Other Promotions

The key terms of 2win's ongoing promotions are summarised below:

• Weekly 2win Reload: 25% of deposit, up to ৳5,000 — 18x wagering, minimum deposit ৳300. Can be claimed once per week on any working day.
• 2win Cricket Festival Bonus: 50% of deposit, up to ৳8,000 — 20x wagering, applicable to cricket markets only.
• Friday 2win Fun: 30% of deposit, up to ৳6,000 — 15x wagering, can be claimed once during the last two days of the week.
• 2win Birthday Gift: Reward up to ৳2,000 — 10x wagering. Verified members may claim it once during their birthday month each year.
• Refer a Friend 2win Reward: Reward up to ৳3,000 — 12x wagering. Applicable once for each friend who successfully registers and makes a deposit.

5.3 General Bonus Terms

• A user may claim only one bonus at a time from a promotion
• Bonuses are not equivalent to cash and cannot be withdrawn directly
• If wagering requirements are not met, the bonus balance will be forfeited
• 2win reserves the right to modify or cancel any promotion
• If bonus abuse is detected, the relevant account may be cancelled

6 Game and Betting Rules

2win offers slots, live casino, cricket and various other betting options. Each game or market has its own rules, which are available in detail within the game interface.

6.1 Game Results

The results of all games are determined impartially by the software of the respective game provider. If a game is interrupted mid-session due to a technical issue, 2win will determine the result by following the game provider's guidelines.

6.2 Cricket Betting

Betting is available on major cricket events including BPL, IPL, T20 World Cup and Bangladesh Tigers international matches. If a match is abandoned or incomplete for a specified reason, bets will be settled according to the rules of the relevant market.

6.3 VIP Program

The 2win VIP program has three tiers — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8% weekly cashback) and Gold (up to 1.2% weekly cashback). Cashback is calculated based on the net loss for that week (total losses minus total winnings).

7 Prohibited Activities

The following activities are strictly prohibited while using 2win services. Violating these rules may result in permanent account closure and confiscation of all balances.

• Opening an account using a false identity, fake documents or another person's information
• Opening or operating multiple accounts
• Abusing bonuses or placing systematic bets for the purpose of bonus abuse
• Match fixing, matched betting or any other fraudulent activity
• Exploiting technical vulnerabilities in the platform
• Placing bets using automated software or bots
• Harassing, intimidating or disturbing other users
• Using the service for money laundering or any other unlawful financial activity

8 Account Suspension and Closure

2win reserves the right to temporarily suspend or permanently close any account at any time, with or without stating a reason. This decision is made in particular when a violation of these terms is detected in a user's activity.

8.1 User Request to Close Account

If a user wishes to voluntarily close their account, they may submit a request via 2win's live chat or email. All legitimate pending balances will be returned before the request is processed.

8.2 Consequences of Account Closure

If an account is closed due to a breach of these terms, all balances (including bonuses and winnings derived from bonuses) may be forfeited. However, the return of the original deposit made by the user will be considered on a case-by-case basis.

9 Privacy and Data Protection

2win places the highest importance on protecting users' personal data. How the information collected during registration and transactions is used, stored and kept secure is described in detail in the Privacy Policy.

9.1 Limits on Data Use

User data is used solely for providing services, verifying identity, preventing fraud and fulfilling legal obligations. Users' personal data is never sold to any third party.

9.2 SSL Security

All data transmission on the 2win platform is secured using SSL encryption. The highest industry standards are followed to ensure the security of financial transactions.

10 Responsible Gaming Policy

2win believes that betting is purely a form of entertainment, not a source of income. We encourage users to play responsibly and within their own limits. Please read the Responsible Gaming Policy page for full details.

10.1 Self-Regulation Tools

Users can set deposit limits, betting limits, or self-exclusion (temporarily closing the account for a set period) on their own accounts. To use these features, contact the 2win support team.

10.2 Support Information

If you feel your gambling habits are getting out of control, contact 2win's 24/7 live chat support immediately. It is recommended to seek professional help if needed. To learn more about 2win on this topic, visit our About Us page.

11 Dispute Resolution

2win is always committed to resolving user complaints quickly and fairly. Users are requested to report any disputes or complaints directly to the 2win support team.

11.1 Complaint Submission Process

• Contact the support team directly via live chat (available 24/7)
• Send a detailed email — include your account ID, the date of the incident, and a description of what happened
• The support team will investigate in a timely manner and notify you of the decision in writing

11.2 Final Decision

A final decision will be made through 2win's internal investigation and communicated to both parties. For common questions and answers, reading the FAQ section will address many general topics.

11.3 Limitation of Liability

2win will not be liable for indirect losses caused by technical failures, third-party service failures, or unforeseen circumstances. Cases involving direct financial loss will be considered in accordance with the applicable rules.

12 Changes to Terms

2win reserves the right to partially or fully modify these terms and conditions at any time. Updated terms will take effect from the date they are published on this page.

12.1 Notification of Changes

For important changes, a notification may be sent to the registered email address or mobile number. However, it is each user's own responsibility to review these terms and conditions regularly.

12.2 Use of Service After Changes

Continuing to use 2win's services after updated terms have been published will be taken as your acceptance of the new terms. If you do not agree with the changes, stop using the service and request account closure.