2win Privacy Policy
Your personal information is a trust held with us. This document describes in detail how your data is collected, used, and kept secure — from registration on the 2win platform through every transaction.
- SSL Encryption
- Secure Data Storage
- Bengali and English Support
- For Ages 21 and Above
Introduction and Scope
This privacy policy has been prepared on behalf of the organisation operating the 2win platform and applies to all members who use our website, mobile application, and related services. By using 2win's services, you are giving your consent to the terms described in this policy.
This document is a supplementary document connected to our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities. We may update this policy from time to time — when changes are made, a new date will be noted on this page.
1. Information Collection
2win collects user information from various sources. The categories of information and the methods of collection are described below.
Registration Information
We collect the information you provide when creating an account:
- Full name (in Bengali or English)
- Mobile number and email address
- Date of birth (for age verification — those under 21 years of age cannot register)
- Preferred username and password
- National ID card or passport number (when identity verification is required)
Transaction Information
Financial transaction details are recorded during deposits and withdrawals:
- bKash, Nagad, or Rocket number (the full number is not stored)
- Bank account details (where applicable)
- Transaction amount and date
- History of deposit and withdrawal requests and approvals
Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session cookies and access logs
- Page visit history and click data
- Game and betting session logs
Communication Information
When you contact our support team:
- Live chat message history
- Email correspondence
- Records of complaints and their resolutions
- Feedback and comments
2. Purpose of Data Use
2win uses your personal information only for specific, legitimate purposes. Those purposes are clearly stated below:
Account Management
Your mobile number and email are used for registration, login, password recovery, and OTP verification.
Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests correctly and to detect fraudulent activity.
Improving Customer Service
Communication records are kept to resolve your issues quickly and to improve service quality.
Responsible Gaming
Data is used to analyse gaming behaviour patterns in order to identify signs of problem play and provide the necessary support. More details are available in our Responsible Gaming policy.
Bonuses and Promotional Offers
Information is used to provide offers such as welcome bonuses, weekly recharges, or VIP cashback based on your account activity.
Platform Security
Log data is analysed by automated security systems to prevent account hacking, creation of multiple accounts, and other misuse.
3. Information Sharing
2win does not sell your personal information to any third party. However, limited information may need to be shared in certain circumstances.
Payment Partners
The minimum necessary information is shared with the relevant payment gateways to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. This information is used solely for the purpose of completing transactions.
Game Providers
Session-related information necessary to run the software of game studios such as Evolution, Pragmatic Play Live, or Spribe may be shared, but your identity and financial details are not shared directly.
Legal Obligations
It may be legally necessary to provide information in response to a court order or a lawful request from a relevant authority. In such cases, we provide only the specific information requested.
4. Data Security Measures
2win maintains both technical and administrative measures to keep your information secure.
Technical Security
- All web traffic is secured through SSL/TLS encryption
- Passwords are stored in encrypted hash format — no staff member can read them directly
- Payment card or mobile banking credentials are not stored on our servers
- Regular security audits and vulnerability assessments are conducted
- An additional encryption layer is maintained at the database level
Administrative Security
- Staff are given access only to the data needed for their specific responsibilities
- All staff are covered by confidentiality agreements
- Data access is logged and unusual activity is monitored
- A rapid response plan is in place for security breach incidents
- The privacy standards of third-party service providers are verified
5. Cookie Policy
The 2win website and app use various types of cookies. These help improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
Essential for login sessions, security tokens, and page functionality. These cannot be turned off.
Functional Cookies
Used to remember language preferences, layout settings, and information from previous sessions.
Analytics Cookies
Help us understand which pages are visited most and where users encounter difficulties.
Cookies can be controlled or deleted from your browser settings. However, disabling certain cookies may mean that the platform's full functionality is not available.
6. Data Retention Period
Each type of information at 2win is retained for a set period based on specific requirements. All personal information is retained while the account is active. After an account is closed, financial transaction records may be retained for a defined period to meet legal compliance requirements.
Customer service communication records are retained for the period relevant to dispute resolution. Technical logs are generally kept for a short period and deleted once the need for security investigation has passed.
7. Your Rights
As a member of 2win, you have the following rights regarding your own information:
Right to Access
You may ask us what information we hold about you. If you make a request via live chat, we will provide it within the designated timeframe.
Right to Rectification
If any information in your profile is incorrect, you may request a correction. We will update it after verifying your identity.
Right to Erasure
After closing your account, you may request that your personal information be deleted; however, some information may need to be retained due to legal obligations.
Right to Object
You may object to marketing communications or certain types of data processing. This request will be acted on as promptly as possible.
Right to Data Portability
You may request that information relating to you be provided in a readable format, which will be supplied in applicable circumstances.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily suspended.
8. Protection of Minors
2win is strictly for individuals aged 21 and above. If any person under the age of 21 has registered by mistake, their account will be closed immediately and the information collected will be deleted. We use the information provided at registration and, where necessary, additional identity documents to verify age.
A request to parents and guardians — if you suspect that a minor in your family is accessing this platform, please contact us immediately.
9. Changes to the Policy
2win may update this privacy policy from time to time. For significant changes, a notification will be sent to the registered email or mobile number. Continued use of the platform after changes are made will be taken as consent to the new policy.
The date of the most recent update will always be displayed at the top of this page. If you need help understanding any change, our support team is ready. For answers to more general questions, you can visit our FAQ page.
10. Contact Us
If you have any questions, requests, or complaints about this privacy policy, please contact us through the following:
We accept your requests in both Bengali and English and will endeavour to respond as soon as possible.